Custom Business Rules
Your Rules. Your Standards. Your AI.
Real-World Example: Context Matters
At Monday.com:
CRM means "Customer Relationship Management" - tracking sales and customer interactions
At AHRMM:
CRM means "Clinical Resource Management" - managing medical resources and materials
With Other AI:
Must explain context every time
With Seraf:
Automatically understands your company's specific terminology
Multi-Level Control
System Level
- - Set company-wide standards and rules
- - Define global data access permissions
- - Example: "Add 30 days lead time to all orders from Supplier X"
Role Level
- - Department-specific rules and terminology
- - Custom calculations by team function
- - Smart acronym recognition
- - Example: Finance sees "PO" as Payment Order Purchasing sees "PO" as Purchase Order
User Level
- - Individual access controls
- - Personal data views
- - Custom reporting preferences
- - Example: "Show prices in EUR for European team members"
Real Business Examples
Create rules in plain language - no coding needed:
Order Rules
- "Part A must always be ordered with Part B"
- "Flag orders missing required documents"
- "Check inventory at all warehouses for high-priority orders"
Lead Times
- Add 45 days for ocean freight shipments"
- Add 5 days for customs clearance"
- Reduce lead time by 10 days for expedited shipping"
Pricing Logic
- Apply 15%" discount to orders over $50K for Tier 1 customers"
- "Use Region A pricing matrix for these zip codes"
- "Add special handling fee for express shipping"
- "Give platinum customers 20% off on orders above $100K"
- "Apply seasonal discount of 10% on summer inventory"
- "Calculate volume discounts based on quarterly purchase history"
- "Auto-apply bundle pricing when products X and Y are ordered together"
Why This Matters
Seraf provides the guardrails and customization your business needs to maintain standards and consistency across all AI interactions